Description: * Pursuing a higher education degree (Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic knowledge of mathematical calculations; * Negotiation and sales techniques. Competencies: * Communication: Communication skills; Negotiation; * Social: Interpersonal relationships; Teamwork; * Behavioral: Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * Organizational: Time management; Planning and organization. * Keep equipment and the work unit organized, ensuring their proper maintenance; * Explain and formalize dental service contracts with clients according to company manuals and standards; * File contracts and other documents in the appropriate location according to company manuals and standards; * Enter financial data of client contracts into the computerized system; * Contact clients who have not paid the first installment to renegotiate and schedule a new payment date; * Conduct renegotiations with delinquent clients according to company manuals and standards, and present a monthly report to the franchisee/manager containing information on completed renegotiations; * Submit a monthly report containing data on treatment cancellations, dropouts, and completions, as well as numbers of scheduled evaluations, completed evaluations, formalized contracts, and new clients; * Handle customer complaints regarding treatment, proposing solutions; * Cancel dental service contracts for clients who will no longer continue treatment, according to company manuals and standards; * Participate in technical and/or behavioral training provided by the company. 2510170202241814029