Operational Desk Coordinator

Description

Job Summary: Coordinate and monitor the operational desk team, ensuring standardization, quality, and timely delivery, while also guaranteeing process management and KPI analysis. Key Highlights: 1. Team and operational process coordination 2. KPI analysis and preparation of management reports 3. Opportunity for development and continuous improvement **Job Description:** ---------------------- • Coordinate, guide, and monitor the operational desk team, ensuring standardization, quality, and timely execution of activities. • Organize, prioritize, and process operational and administrative requests received from supervisors, managers, and Group Orbenk units. • Ensure high-quality remote support to supervisors and employees, resolving daily operational queries and supporting routine demands. • Supervise timekeeping and working hours processes, monitoring shift schedules, staffing charts, effectiveness, and compliance with internal policies and current legislation. • Monitor and guide resource, material, and supply management across workstations, ensuring control, traceability, and efficient usage. • Ensure proper administration, updating, and analysis of operational spreadsheets and controls, guaranteeing data reliability. • Monitor, analyze, and consolidate operational desk performance indicators (KPIs), such as demand volume, SLA, effectiveness, absenteeism, productivity, and timekeeping compliance. • Prepare and present management reports and operational results to leadership, proposing action plans and continuous improvements. • Act as the liaison between the Operational Desk and operational management, supporting decision-making and problem resolution. • Contribute to structuring, expanding, and maturing the Operational Desk by reviewing processes, workflows, and routines in line with Group Orbenk’s growth. • Develop the team through feedback, performance monitoring, and technical-operational support. **Desired Qualifications:** -------------------------- • Bachelor’s degree in Business Administration, Process Management, Human Resources, Logistics, or related fields. • Experience coordinating operational or administrative teams, preferably in high-volume environments or decentralized operations. • Hands-on experience with timekeeping control, shift scheduling, working hours, and operational administrative routines. • Knowledge of KPI analysis and management report preparation. • Proficiency in Excel and familiarity with control and management systems. • Strong organizational, prioritization, and decision-making skills. • Sense of urgency and accountability. • Results-oriented mindset and commitment to continuous improvement. • Ability to thrive in a dynamic and rapidly expanding environment. • Driver’s license (Category B) and willingness to travel. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------------------------------- NOT APPLICABLE **Benefits:** --------------- Meal allowance Transportation allowance Totalpass Dental plan University partnership program Pharmacy partnership program Salary advance **Work Location:** ---------------------- Joinville-SC **Working Hours:** ------------------------ Monday to Friday