Job Summary: Responsible for receiving and directing customers and visitors, providing administrative support, and ensuring a welcoming and efficient reception while maintaining environmental organization. Key Highlights: 1. Warm and humanized service to customers and visitors. 2. Basic administrative support and reception organization. 3. Ethical and proactive collaboration with the team. Receive and direct customers and visitors; provide basic administrative support and ensure courteous, welcoming, and efficient service. Serve as basic administrative support, maintaining reception organization and cleanliness, and facilitating information flow between departments and teams. * Receive and welcome customers and visitors, ensuring polite, helpful, and humanized service. * Accurately and completely register patients in the laboratory system. * Provide initial information regarding tests, deadlines, and preparation, guiding customers as needed. * Verify documentation and medical requisitions, identifying inconsistencies and referring more complex cases to a responsible person. * Maintain an organized, clean, and comfortable reception area, reflecting the laboratory’s professional image. * Answer and direct telephone calls, taking and relaying messages when necessary. * Organize, archive, and keep medical requisitions and patient documents up to date. * Receive and distribute correspondence and messages, ensuring correct delivery. * Assist in delivering test results to customers, ensuring compliance with internal protocols. * Maintain ethical conduct in all activities, promoting personal and professional integrity, as well as the company’s positive image. * Demonstrate teamwork spirit, supporting colleagues and contributing to a positive and productive work environment. * Assist in basic routine administrative tasks and internal requests. * Support the achievement of departmental goals and objectives, maintaining proactivity and accountability. * Perform other tasks of similar complexity level as required and directed by the immediate supervisor, adapting to the business’s dynamic needs. * Adopt safe work practices, actively participating in safety training and other programs developed and implemented by the company, following established guidelines to prevent accidents and incidents. * Act ethically and with integrity in all activities, promoting the company’s positive image. Respect the principles of the General Data Protection Law, ensuring privacy and protection of personal data encountered in the course of duties, applying the company’s established information security guidelines.
João Silva
Indeed · HR
João Silva
Indeed · HR
