Receptionist

Description

Job Summary: We are seeking a Hotel Receptionist to serve as the first point of contact and manage guest accommodations, with a focus on creating a pleasant stay. Key Highlights: 1. Customer service as the first point of contact for guests. 2. Reservation management and accommodation information. 3. Communication with the housekeeping team to ensure immaculate rooms. **Job Description** We are seeking a Hotel Receptionist to serve as the first point of contact with our guests and manage all aspects of their accommodations. Responsibilities of the Hotel Receptionist include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have customer service talent or experience working in the hospitality industry, we want to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. **Work schedule: 6 days on, 1 day off;** **Working hours:** from 3:12 PM to 11:20 PM \- with a 1-hour break **Responsibilities** * Perform all check\-in and check\-out tasks * Handle online and telephone reservations * Inform customers about available payment options and verify credit card details * Register guests by requesting necessary information (e.g., contact details and exact stay dates) * Greet guests upon arrival and assign rooms * Provide information about our hotel, available rooms, rates, and amenities * Respond professionally and promptly to customer complaints * Coordinate with our housekeeping team to ensure all rooms are clean, tidy, and fully furnished to meet guest needs * Confirm group reservations and arrange customized services for VIP guests and event attendees, such as wedding guests * Sell additional activities and services when appropriate * Maintain up-to-date records of reservations and payments **Requirements** * High school diploma or equivalent * Flexible availability (will work all shifts during training) * Customer service orientation * Excellent communication and organizational skills * Sales-oriented profile **Preferred Qualifications** * Prior experience as a Hotel Receptionist, Receptionist, or similar role is preferred * Previous experience with TOTVS CMNET/VHF system Employment type: Full-time CLT Compensation: R$2\.100,00 \- R$2\.300,00 per month Benefits: * Transportation allowance Selection question(s): * Have you worked with the TOTVS CMNET system? Education: * High school diploma or equivalent (Mandatory) Experience: * Night Audit (Preferred) * Customer Service (Mandatory) Work location: On-site