Junior Customer Service Assistant

Description

Job Summary: We are seeking a professional to provide courteous and welcoming service to clients and visitors, deliver basic administrative support, and ensure the organization of the workspace. Key Highlights: 1. Welcoming environment that unites science and compassion 2. Human-centered and proactive service to clients and visitors 3. Basic administrative support and front desk organization If you seek a welcoming environment that unites science and compassion, this is the place! Join us as \#Flemmer **What we are looking for?** Someone capable of receiving and directing clients and visitors; providing basic administrative support; and ensuring courteous, welcoming, and efficient service. Acting as basic administrative support, maintaining front desk organization and cleanliness, and collaborating in information flow across departments and teams. **Your Responsibilities** * Receive and welcome clients and visitors, ensuring polite, proactive, and humanized service. * Accurately and completely register patients in the laboratory system. * Provide initial information regarding tests, turnaround times, and preparation instructions, guiding clients as needed. * Verify documentation and medical requisitions, identifying inconsistencies and referring more complex cases to a responsible person. * Maintain an organized, clean, and comfortable front desk, reflecting the laboratory’s professional image. * Answer and direct telephone calls, taking and relaying messages when necessary. * Organize, file, and keep medical requisitions and patient documents up to date. * Receive and distribute correspondence and messages, ensuring correct delivery. * Assist in delivering test results to clients, ensuring compliance with internal protocols. * Maintain ethical conduct in all activities, promoting personal and professional integrity, as well as the company’s positive image. * Demonstrate teamwork spirit, supporting colleagues and contributing to a positive and productive work environment. * Assist in basic routine administrative tasks and internal requests. * Support the achievement of departmental goals and objectives, maintaining proactivity and accountability. * Perform other tasks of equivalent complexity, as required and directed by the immediate manager, adapting to the business’s dynamic needs. * Adopt safe work practices, actively participating in safety training and other programs developed and implemented by the company, following established guidelines to prevent accidents and incidents. * Act ethically and with integrity in all activities, promoting the company’s positive image. Respect the principles of the General Data Protection Law, ensuring privacy and protection of personal data handled, applying the company’s established information security guidelines. **Requirements** * Completed high school education; * Availability to work on Saturdays; * Proficiency in typing and basic computer skills; **Preferred Qualifications** * Currently pursuing or holding a bachelor’s degree in health-related fields (Biomedicine, Pharmacy) **Additional Information** * Location: Chico de Paulo, Jaraguá do Sul \- SC * Schedule: Monday to Friday, 6:30 AM to 12:30 PM; Saturdays, 7:00 AM to 11:00 AM * Salary: To be discussed