Digital Customer Service Assistant

Description

Job Summary: Conduct digital customer service, registrations, and advance preparation of clients, ensuring accurate information, human-centered care, and organized processes. Key Highlights: 1. Human-centered service and digital process organization. 2. Guidance on tests, deadlines, fees, and health insurance plans. 3. Use of digital systems and clear communication. **What We Are Looking For?** Conduct digital customer service, registrations, and advance preparation of clients, ensuring accurate information, human-centered care, and organized processes, in accordance with Fleming Laboratory standards. **Responsibilities** * Provide service to patients and companies via phone, WhatsApp, and email; * Provide guidance on tests and preparations, deadlines, fees, health insurance plans, and payment methods; * Perform registrations and prepare services in advance; * Record information in the system, ensuring traceability; * Send results in compliance with security and confidentiality procedures; * Forward specific requests to responsible departments; * Follow scripts, protocols, and workflows defined for the department. **Requirements** * Completed high school education; * Basic proficiency in digital customer service systems; * Knowledge of internal procedures and referral workflows; * Familiarity with ethics, confidentiality, LGPD (Brazilian General Data Protection Law), and written communication; * Clear, courteous, and objective communication; * Attention to detail in recording and verifying information; * Organizational skills to manage multiple service interactions; * Ability to identify and appropriately direct requests; * Proficiency in using digital systems and tools. **Information** * Schedule: Monday to Friday, 07:30–11:00 / 12:45–17:15; Saturdays, 07:00–11:00 * Location: Downtown, Jaraguá do Sul \- SC * Salary: To be negotiated Note: Even if you do not meet all requirements, your application is still welcome! Your profile will be kept in our talent database.