Job Summary: Ensure the proper functioning of the company's technology resources by providing user support and contributing to digital transformation. Key Highlights: 1. User and IT infrastructure support. 2. Management of access rights, passwords, and software licenses. 3. Support for systems, integrations, and IT documentation. **Job Mission:** Ensure the proper functioning of the company's technology resources by providing user support, maintaining basic IT infrastructure in order, and contributing to improvements in technological systems and processes to advance the company's digital transformation. **Main Responsibilities** Support and Service Delivery: \- Respond to internal IT service requests (hardware and software) \- Provide support to employees in using systems \- Install and configure computers and laptops \- Install and update software \- Manage access rights and passwords (Active Directory, emails, internal systems) \- Perform basic data backup and security \- Support videoconferencing and collaboration tools (Teams, Google Meet, etc.) \- Manage software licenses, track expiration dates, and ensure compliance **Technical Competencies** \- Including use of AI (ChatGPT, Copilot, etc.) \- Windows \- Office Suite \- Microsoft 365 \- Networking fundamentals (TCP/IP, DNS, DHCP) \- Familiarity with ERP systems **Infrastructure:** \- Basic network configuration (internet, routers, switches) \- Preventive equipment maintenance \- IT equipment inventory management \- Printer and peripheral support **Systems:** \- Support users with company-used systems \- Assist with simple integrations and configurations \- Log and track technical service requests with vendors **Department Organization:** \- Document basic IT procedures \- Establish machine configuration standards \- Suggest technological improvements Compensation: R$3\.800,00 \- R$4\.100,00 per month Benefits: * Free parking * Life insurance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
