Job Summary: This role involves monitoring and updating performance indicators, communicating with teams, and supporting the identification of inconsistencies in return processes. Key Highlights: 1. Monitoring and analysis of performance indicators 2. Communication with Commercial, Finance, and Logistics teams 3. Identification of risks and opportunities in return processes **We are looking for someone who:** •Is currently pursuing a bachelor's degree in Engineering, Administration, Economics, or related fields; •Has intermediate-level Office suite proficiency; •Has customer service experience as a plus. **Your main responsibilities:** •Monitor and update key performance indicators for the department; •Maintain direct communication with Commercial, Finance, and Logistics teams regarding routine requests; •Support the identification of inconsistencies in return processes; •Generate reports and supporting information for the Commercial department; •Contribute to organizing data for Customer Service performance presentations; •Execute daily return processes and workflows; •Identify risks and opportunities in return processes and propose workflow improvements; •Monitor and analyze Customer Service performance indicators. Compensation: R$3.500,00 - R$5.000,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Profit-sharing program * Life insurance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
