Store Manager

Description

Job Summary: Óticas Diniz is seeking a professional to manage the store, ensure excellence in customer service, supervise operations, and lead the team. Key Highlights: 1. Team Leadership and Development 2. Results-Oriented Approach and Customer Experience 3. Comprehensive Store and Operations Management Óticas Diniz is recognized for its excellence in customer service and wide range of optical products. With a solid market track record, we seek professionals who share our passion for helping customers find the best vision solution. **Responsibilities:** * Ensure smooth store operations, adhering to opening and closing hours. * Guarantee excellence in customer service, delivering personalized and delightful experiences. * Support sales negotiations by explaining products, technologies, benefits, and payment terms. * Monitor customer satisfaction and implement loyalty initiatives. * Oversee order verification, dispatch, and receipt of services from the laboratory, ensuring quality and adherence to deadlines. * Supervise product deliveries, handle complaints, and provide warranty-related guidance. * Verify cash register closings, financial reports, contracts, invoice issuance, and POS controls. * Manage inventory: turnover control, stock counts, transfers, losses, and warranties. * Analyze store performance indicators and reports, proposing improvements. * Plan and execute commercial activities, promotions, and events to boost sales. * Lead, develop, and supervise the team (sales associates and store assistants). * Ensure visual standardization for both staff and store. * Supervise store cleanliness, organization, maintenance, and validity of mandatory documentation. **Requirements:** * Completed high school education (a bachelor's degree in Business Administration, Business Management, Optometry, or related fields is preferred); * Experience in store management; * Leadership and team management skills; * Focus on results and goal achievement; * Clear and assertive communication; * Organization and planning abilities; * Emotional intelligence; * Professional demeanor and owner's mindset; * Emotional intelligence and conflict management skills. **We Offer:** * Competitive market-based salary; * Commission + bonuses; * Health insurance; * Dental insurance; * Discounts on store products; * Free eyeglasses from the company brand; * Career growth opportunities; * Diniz University. OBSERVATION: OPPORTUNITY FOR THE AVENTUREIRO STORE!!! Employment Type: Full-time CLT Compensation: R$2.280,00 - R$5.051,47 per month Experience: * Sales (Mandatory)