Junior IT Analyst

Description

Job Summary: An IT professional focused on end-user support, system and infrastructure maintenance, working with Microsoft technologies, networking, and virtualization, while applying ITIL best practices. Key Highlights: 1. On-site and remote technical support 2. Hardware and software maintenance 3. Work in Microsoft environments and networks **Responsibilities:** * End-user support (Help Desk / Service Desk): handle technical tickets from users (on-site and remotely). * Install, configure, and maintain software, operating systems, and applications. * Perform preventive and corrective maintenance on computers, printers, and peripherals. * Support configuration and installation of network equipment (switches, routers, access points). * Monitor network and internet service availability. * Create and manage user accounts in corporate systems and Active Directory. * Control access permissions and ensure compliance with internal policies. * Register, track, and manage hardware and software inventory. * Support the procurement and replacement of equipment. * Support implementation of information security policies. * Monitor antivirus updates and system patches. * Guide users on digital security best practices. * Document technical procedures and applied solutions. * Support preparation of ticket reports and IT performance indicators. * Assist in deployment of new systems, upgrades, or migrations. * Participate in software testing and acceptance validation. * Work in Microsoft environments (Windows Server, Active Directory, Microsoft 365\). * Work with LAN/WAN/Wi\-Fi networks, including configuration of Ubiquiti and UniFi equipment. * Use Hyper\-V for virtualization. * Support cloud environments (Microsoft Azure and Amazon AWS). * Monitor systems using Zabbix. * Manage tickets using GLPI. * Work with optical infrastructure: fiber-optic networks, cable routing, splicing, and fault identification. * Apply ITIL best practices for incident handling and management. * Provide end-user support with emphasis on technical excellence and clear communication. **Requirements:** * Bachelor's degree in Information Technology or related field. * Prior experience in the field is a plus