IT Analyst

Description

Job Summary: As an IT Analyst, you will be a key player in keeping teams productive and systems operational, working in a collaborative environment with autonomy and continuous learning. Key Highlights: 1. An environment that encourages learning and knowledge sharing 2. Values the balance between personal life and professional life 3. A space to propose improvements and grow together with the business Do you enjoy solving problems, interacting with people, and seeing technology work in practice? As an IT Analyst, you will be a key player in keeping our teams productive and our systems operational. We are a growing company that values autonomy, continuous learning, and good ideas. You will work in a collaborative environment, with room to propose improvements and evolve alongside the business. Main responsibilities: * Provide technical support to internal company users, addressing their requests and questions; * Configure and support the company's application suite, ensuring proper software functionality and integration with other systems; * Configure telephone extensions and grant remote access to machines, both internally and at remote locations; * Perform maintenance, formatting, and software/hardware installation on company computers, ensuring they remain updated and fully functional; * Receive and address support requests via phone, email, and other channels, logging and tracking call status in the internal management system to serve all company departments; * Monitor and track requests for new equipment, as well as reallocation and dispatch activities; * Receive, identify, test, and organize IT equipment in the distribution center’s storage, as well as during project mobilization and demobilization; * Travel to various company locations as required to perform maintenance tasks and provide necessary technical support; * Create and update internal maintenance protocols for newly identified issues, documenting step-by-step procedures in the internal system to expedite future support; * Adhere to internal guidelines and applicable legislation when handling sensitive information; * Monitor company security tools, including antivirus, infrastructure, backup, and firewall; * Generate reports as requested by departmental management; * Research and propose solutions to improve company processes; * Contribute to maintaining an organized workplace. Requirements: * Prior experience as an IT Analyst, Support Analyst, or Infrastructure Analyst; * Proficiency in Microsoft 365; * Helpdesk experience; * ERP system experience is a plus; * Strong communication skills, organization, and problem-solving focus. Benefits Here, you’ll find an environment that fosters learning, knowledge sharing, and genuine career growth. We value work-life balance and sustainable results. * Unimed Health Plan (after probation period); * Dental plan; * Life insurance; * Transportation allowance; * Breakfast allowance (cost reimbursement); * Lunch provided at the office.