Job Summary: Professional to provide technical support to users, perform maintenance on IT equipment, assist in the administration of internal networks and systems, with a focus on professional growth and collaboration. Key Highlights: 1. Collaborative and continuously evolving environment 2. Real-world challenges and learning opportunities 3. Team that works with purpose and trust **Unicooper** is a company that believes people make the difference. We focus on **quality, responsibility, and efficiency**, constantly seeking to improve our processes and deliver the best solutions to our customers. We value a **collaborative, respectful, and continuously developing work environment**, where each employee has space to learn, grow, and actively contribute to the company’s results. We encourage **proactivity, ownership mindset, and continuous improvement**, recognizing the effort and commitment of those who walk alongside us. At Unicooper, you will find **real-world challenges, learning opportunities, and a team that works with purpose**, building daily relationships based on trust, partnership, and professional growth. If you are looking for a place to develop, share ideas, and be part of a company that values people and results, **Unicooper may be your next career step**. **Responsibilities:** * Provide technical support to users, either on-site and/or remotely; * Perform preventive and corrective maintenance on computers, laptops, printers, and other IT equipment; * Assist in the administration and monitoring of networks (cabling, Wi-Fi, switches, and routers); * Assist in creating, maintaining, and managing user access, email accounts, and internal systems; * Perform installation, configuration, and updates of software and operating systems; * Support backup routines, antivirus management, and good information security practices; * Log and track technical support tickets, ensuring timely and high-quality service delivery; * Support basic tasks related to systems and software used by the company. **Requirements:** * Currently pursuing or completed undergraduate degree in Information Technology, Information Systems, Computer Networks, or related fields; * Basic knowledge of IT infrastructure (hardware, networks, and operating systems); * Familiarity with technical support and user assistance; * Knowledge of Windows environments; * Strong communication skills, organizational ability, and ease working in teams. **Preferred Qualifications:** * Experience or knowledge of corporate systems and/or management software (ERP, CRM, internal systems); * Familiarity with server administration, virtualization, or cloud services; * Basic knowledge of information security; * Experience managing user access controls, permissions, and user-related routines in systems; * Interest in advancing technically within the systems and infrastructure field.