Description
Activities:
* Perform on-site second-level (N2) support
* Diagnose and resolve complex hardware and software issues
* Address local network, workstation, and mobile device failures
* Execute installations, upgrades, and preventive maintenance
* Support field implementation of IT systems and projects
* Interact with internal teams and vendors
* Ensure compliance with service level agreement (SLA) requirements
* Support and guide junior analysts in the field
Minimum Education: Bachelor's Degree