We are looking for an **Order Management Analyst** to monitor and control the order flow, ensuring that all stages — from order entry through billing and delivery — occur efficiently, on time, and with quality. We are a retail-focused company committed to operational excellence, continuous improvement, and cross-departmental collaboration. We value an ethical, organized work environment with constant knowledge sharing and a results-oriented mindset. Our team consists of committed, analytical professionals with an owner’s mindset, who work closely with Sales, Logistics, Billing, and Customer Service departments. **Responsibilities and Duties** **Responsibilities and Duties:** * Manage and monitor the full order lifecycle, from entry through billing * Monitor deadlines, SLAs, and order statuses, taking preventive action to avoid stockouts or delays * Conduct analyses of blocked orders and commercial, tax, or logistical discrepancies * Serve as the liaison between Sales, Logistics, Billing, Finance, and Customer Service departments * Ensure correct order configuration and execution in the system * Support the development and monitoring of departmental KPIs * Propose improvements to order management processes to increase efficiency and reduce operational errors **Expected or Desired Experience:** * Experience in order management and monitoring * Experience in high-volume order environments or retail/franchise operations * Interaction with commercial and operational departments * ERP experience (SAP is a plus) **Requirements and Qualifications** **Requirements and Qualifications:** * Completed Bachelor’s degree (Business Administration, Engineering, Logistics, Supply Chain, or related fields) * Knowledge of Order Management processes * Intermediate-level Excel proficiency (tables, formulas, filters, basic analysis) * ERP system experience (SAP preferred) * Analytical, organized profile with strong prioritization skills * Strong communication skills for interaction across departments * Ability to manage deadlines and multiple simultaneous tasks **Differentiators:** * Knowledge of operational KPIs * Experience in process improvement * Background in retail, distribution, or franchise companies **Additional Information** **Additional Information and Benefits:** * Employment type: CLT * Working hours: Business hours from 7:00 AM to 5:00 PM * Work model: Hybrid **Benefits:** * Meal allowance * Commuter shuttle * Health insurance * Life insurance * Employee discounts on company products * Collaborative environment with professional development opportunities At our company, we firmly believe that **People are our main ingredient**. Our passion for what we do drives our team, dedicated to the uncompromising quality of our deliveries and committed to delivering the best to our consumers. **We are a group filled with pride**, with chocolate running through our veins, motivating us to infuse passion into every aspect of our work and sustain the positive restlessness that nourishes and inspires our growth. Our team rolls up its sleeves, adopting a proactive attitude to tackle challenges and reach new heights. We take pride in the solidity and integrity that have earned us market recognition, with over 1,000 stores across Brazil serving our consumers. #### **Our Brands: Valuing Quality and Innovation** **Kopenhagen:** With a tradition spanning over 95 years, Kopenhagen is recognized as a premium chocolate brand. As a pioneer in this segment in Brazil, we stand out for the unparalleled quality of our predominantly artisanal products, sophisticated packaging, as well as our distinctive coffee and sought-after gift options. Here, quality is our essence, and each product reflects our commitment to excellence. **Chocolates Brasil Cacau:** With a youthful, joyful, and authentic spirit, Chocolates Brasil Cacau is unlike any other. We exist to serve Brazilians with great originality, celebrating diversity. Our brand expresses our plural, proudly Brazilian identity—embracing both differences and similarities. Brazilian culture is experienced, acknowledged, and expressed as art, resulting in delicious chocolates that reflect the richness of our identity. **Kop Koffee:** Launched in 2019, Kop Koffee is the perfect place to share moments of pleasure, uniting the flavor of coffee with the unmistakable quality of Kopenhagen chocolates. Here, the taste of innovation is not just an ingredient—it’s the energy driving our continuous innovation and our commitment to delivering a unique experience for coffee and chocolate lovers. #### **Discover the incredible chocolate universe, where every connection transforms ordinary moments into extraordinary experiences. You’re invited to join this captivating world—leave your mark and help make every moment unforgettable in this passionate chocolate universe.**