COLLECTION ASSISTANT

Description

Job Summary: We are seeking a Collection Assistant to support the collections process, performing controls, billing, debt negotiation, and maintaining records. Key Highlights: 1. Assist in the collections and billing process 2. Negotiate debts and maintain negotiation history 3. Keep the database updated JOIN OUR TEAM! We are looking for a professional to join our team as a COLLECTION ASSISTANT Support the collections process by performing controls, billing, and forwarding collection activities. Send invoices and bank slips to customers via e\-mail; prepare physical documents for pickup at the company. Track them until receipt, Contact customers to resolve billing-related issues, negotiate debt settlement with customers—including terms such as deadlines, discounts, interest, merchandise returns, bounced checks, and debit notes—aiming for a mutually satisfactory agreement. Maintain records of all negotiations conducted and follow up with customers until payment is received; Apply payments to settled invoices to keep the database updated; Perform other tasks related to the position, as determined by the supervisor. **DESIRED COMPETENCIES:** Proactive; Organized; Passionate about their work; Assertive communication; Emotional intelligence; Empathy and active listening Negotiation skills **Resilience:** **REQUIRED QUALIFICATIONS:** Completed high school education; Knowledge of negotiation techniques; Customer service experience preferred; Proficiency in Excel/Google Sheets; **WORK SCHEDULE:** Monday to Friday, from 8:00 AM to 12:00 PM and from 1:30 PM to 6:00 PM **LOCATION:** R. DOMINGOS ANDRÉ ZANINI , BARREIROS \- SÃO JOSÉ **COMPENSATION:** R$ 2\.054,29 Meal allowance of R$ 40.00 per day; Transportation voucher (6% deduction); 7% attendance bonus (no absences) After the 90-day probation period, you will be eligible for partnerships with educational institutions, health insurance, and dental plans If you are interested in this opportunity, please submit your resume. We look forward to meeting you!