Job Summary: Junior Support Analyst responsible for assisting clients, clarifying questions about the Filt ERP system, and ensuring client satisfaction with Viasoft's solutions. Key Highlights: 1. Technical support for ERP systems in agribusiness. 2. Opportunity to develop skills in technologies such as Java, Angular, and MySQL. 3. A work environment that values proactivity, innovation, and teamwork. **Junior Support Analyst** Also known as “Technical Support,” this role is responsible for assisting clients upon request, clarifying questions regarding the system, its features, and behaviors. This professional must be capable of interacting with clients through the various communication channels used by the company, receiving requests, understanding\-them, and delivering clear, concise, and accurate solutions—enabling clients to achieve more with our solutions. **Filt — Agribusiness Management Solution** **Filt** is Viasoft’s ERP system developed to enhance business management in agribusiness. Fully web-based, modern, and scalable, it was built upon industry best practices and technologies such as **Java**, **Angular**, and **MySQL**. Focused on **sustainability, usability, and feasibility**, it integrates management, finance, e\-commerce, and fintech processes into an intuitive platform that facilitates decision-making and increases client productivity and competitiveness. **Responsibilities and Duties** **Client Support** Receive client requests, clarify questions about the system, guide users on proper usage and workflows to meet specific needs. **Recording and Tracking** Record all support interactions and resolutions in the internal work platform, ensuring process organization and transparency. **Continuous Learning and Collaboration** Stay updated on system features and operational procedures through self\-study, training sessions, and meetings. Collaborate with the team to resolve requests and share knowledge. **Time and Quality Management** Manage time effectively to meet service level agreements (SLAs) and organize assigned tasks, identifying potential issues and proposing preventive solutions. **Confidentiality and Professional Image** Safeguard client information confidentiality and uphold the company’s image in all interactions. **Requirements and Qualifications** * Completed, ongoing, or enrolled undergraduate degree. * Strong verbal and written communication skills, with a focus on problem resolution. * Ability to work collaboratively, with empathy and interest in human interaction. * Energetic, proactive, and engaged profile, eager to learn, innovate, and tackle challenges. * Innovative mindset, with “out\-of\-the\-box” thinking to identify creative solutions. * Commitment to high\-quality client support, ensuring effective clarification of questions. * Team orientation and willingness to support colleagues, pursuing continuous learning and professional growth. * Availability for on\-site work in Pato Branco. **Additional Information** **Benefits of Being a VIASOFTER!** Meal or food allowance – your choice! Transportation allowance Home office allowance (where applicable) Postgraduate allowance \+ partnerships with Unidep and Unimater (exclusive discounts) Allowance for external courses and language learning Access to Alura and Voors learning platforms Structured feedback and Individual Development Plan (IDP) Mentorship program with subject matter experts Life insurance Health plan with co\-payment Dental plan Psychological counseling benefit Incentives for sports activities Referral Bonus – refer talent and get rewarded! Technical and behavioral development events Partnerships with various establishments offering exclusive benefits Birthday day\-off ***Super important:*** *If you meet the requirements and feel aligned with our team, that’s all that matters! Here, we seek individuals with capability and drive to transform, to take ownership—regardless of where they live, age, race, color, religion, disability status, gender identity, or sexual orientation. Do your profile and values align with ours? Then join VIASOFT!* **VIASOFT** is a specialist across all segments in which it operates, becoming the **smartest choice** for companies seeking **evolution, innovation, and sustainable growth.** **We are driven by challenges and guided by excellence!** In **35 years of history**, we have built a strong, united team grounded in solid values and a culture of **results, recognition, growth, and celebration**. This is our **VIASOFT DNA!** Here, we maintain an **absolute focus on client success**, constructively challenge the status quo, and always strive to **do more and do better**. **Come achieve more with us!**
João Silva
Indeed · HR
João Silva
Indeed · HR
