Description
Job Summary:
The professional will handle customer inquiries, manage service provider schedules and routes, perform scheduling tasks, maintain effective communication, and record information.
Key Highlights:
1. Customer service and clarification of customer inquiries
2. Schedule management and route optimization
3. Effective communication with customers and service providers
Description:
\- Attend to and clarify customer inquiries regarding the services offered.
\- Manage schedules and optimize routes for our service providers.
\- Maintain clear, objective, and effective communication with our customers and service providers, ensuring high-quality service.
\- Perform scheduling with customers via WhatsApp, using text messages, voice messages, and calls.
\- Record information clearly and cohesively in our proprietary system.
Mandatory Requirements:
\- Agility and strong time management skills, as well as task organization abilities
\- Basic computer literacy
\- Flexibility in serving diverse types of customers and service providers.
Desirable Requirements:
\- Proactive problem-solving ability
\- Prior experience in customer service is a plus
\- Professional proficiency in using WhatsApp is a plus
Employment Type: Full-time, CLT permanent position
Compensation: R$1\.900,00 per month
Work Location: On-site