Job Summary: The Service Analyst focuses on customer experience, ensuring satisfaction and success through consulting, diagnostics, and process mapping. Key Highlights: 1. Focus on Customer Experience and satisfaction. 2. Consulting and effective solutions for customers. 3. Continuous development and professional upskilling. **Service Analyst** The Service Analyst prioritizes Customer Experience; their role is essential to ensuring customer satisfaction and success by providing consulting, technical diagnostics, updates, process mapping, and other activities. This professional is responsible for understanding and addressing customer needs, delivering value-added solutions aligned with the company’s strategic objectives. Working according to the sales executive’s schedule for the sector, the Service Analyst facilitates long-term relationship building, promotes customer loyalty, and ensures service delivery excellence. **Construshow is our Commercial Automation Solution** VIASOFT operates specialized business verticals focused on specific market segments, offering comprehensive solutions tailored to each industry’s unique requirements. Construshow is the vertical dedicated to commercial automation, targeting retail stores, points of sale, and commerce in general. Its purpose is to simplify and automate business processes—i.e., the combination of activities, tasks, systems, data, people, and machines that help a company achieve its strategic goals. In practice, this means greater day-to-day efficiency. By automating operational processes—such as those in the sales department—teams gain time to act more strategically, improving productivity and overall business performance. **Responsibilities and Duties** **Consulting and Customer Support** Provide consulting to customers, ensuring their needs are met in accordance with best practices and internal procedures. Deliver services at customer sites, promoting effective and business-aligned solutions. Participate in periodic customer meetings to align projects and mediate communication with the development team. **Technical Diagnostics and Process Mapping** Conduct technical diagnostics and process mapping to identify improvement opportunities. Propose technical and strategic solutions based on identified needs. **Project Planning and Execution** Execute schedules and action plans to achieve strategic goals, ensuring service quality and efficiency. Collaborate with internal teams to ensure solutions meet customer expectations. **Technical Reporting and Communication** Develop clear and concise technical reports to facilitate communication between the customer and the company. **Continuous Learning and Professional Development** Stay updated on market trends and relevant legislation. Participate in certifications and training programs to ensure technical excellence and continuous improvement. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Business Administration, Accounting, Information Systems, or related fields. * Experience in construction materials retail—especially home centers or segment-specific stores—is a plus. * Excellent verbal and written communication skills. * Analytical ability and creativity in problem-solving. * Ability to collaborate effectively within a team. * Strong time management and attention to detail. * Willingness to travel. * Availability for on-site work in Pato Branco. **Additional Information** **Benefits of Being a VIASOFTER!** Meal or food allowance—you choose! Transportation allowance Home office allowance (where applicable) Postgraduate assistance + partnerships with Unidep and Unimater (exclusive discounts) Support for external courses and language learning Access to Alura and Voors learning platforms Structured feedback and Individual Development Plan (IDP) Mentorship program with subject-matter experts Life insurance Health plan with co-payment Dental plan Psychological counseling coverage Incentives for sports activities Referral bonus—refer talent and get rewarded! Technical and behavioral development events Partnerships with various establishments for exclusive benefits Birthday day off ***Super important:*** *If you meet the requirements and feel aligned with our mission, that’s all that matters! Here, we seek individuals with capability and drive to transform, to be protagonists—regardless of where they live, age, race, color, religion, disability status (PcD), gender identity, or sexual orientation. Do your profile and values match ours? Then join VIASOFT!* **VIASOFT** is a specialist across all sectors it serves, making it the **smartest choice** for companies pursuing **evolution, innovation, and sustainable growth.** **We thrive on challenges and are guided by excellence!** In **35 years of history**, we have built a strong, unified team grounded in solid values and a culture of **results, recognition, growth, and celebration**. This is our **VIASOFT DNA!** Here, we operate with an **absolute focus on customer success**, constructively challenge the status quo, and always strive to **do more and do better.** **Come achieve more with us!**
João Silva
Indeed · HR
João Silva
Indeed · HR
