Job Summary: The Customer Relationship Executive is responsible for ensuring the best possible customer experience and success, monitoring challenges, identifying difficulties, and proposing solutions. Key Highlights: 1. Act as the focal point between clients and Viasoft, strengthening the relationship. 2. Gather insights, anticipate objections, and enhance the customer journey. 3. Identify needs and generate new commercial opportunities within the existing customer base. **Customer Relationship Executive** The Customer Relationship Executive is the professional responsible for ensuring the best possible experience for our customers, guaranteeing their success. Key responsibilities include regular monitoring meetings, identifying potential challenges faced by customers, and jointly with the team, presenting an action plan to resolve them. The Customer Relationship Executive is responsible for proposing solutions, collecting feedback, and analyzing customer satisfaction metrics regarding our solutions, thereby continuously increasing customer engagement. **Responsibilities and Duties** **Customer Service and Relationship Management** Act as the focal point between clients and Viasoft; conduct in-person visits to strengthen relationships and closely monitor their needs. **Proactive and Educational Communication** Develop routine client contact activities, keeping them informed about relevant new features and opportunities for improving the use of our solutions. **Customer Experience Management** Gather insights, proactively anticipate potential objections, and intervene strategically to improve the customer journey and overall experience. **Business Opportunity Generation** Identify needs and propose solutions, generating new commercial opportunities within the existing customer base. **Customer Success and Results Appreciation** Identify and promote success stories, reinforcing the value of Viasoft solutions and contributing to the company’s market reputation. **Requirements and Qualifications** * Excellent verbal and written communication skills, combined with a professional and confident demeanor across diverse service contexts. * Prior experience in customer relationship management, with a focus on delivering high-quality service and effective solutions. * Ability to collaborate effectively within a team, contributing respectfully and cooperatively toward shared goals. * Empathy in customer interactions, understanding their needs and consistently striving for the best experience. * Proactive, dynamic, and committed profile, with initiative to resolve requests and add value to interactions. * Willingness to undertake occasional travel, as required by the role. * Willingness to work onsite in Pato Branco. **Additional Information** **Benefits of Being a VIASOFTER!** Meal or food allowance – your choice! Transportation allowance Home office allowance (where applicable) Postgraduate allowance + partnerships with Unidep and Unimater (exclusive discounts) Allowance for external and language courses Access to Alura and Voors platforms Structured feedback and Individual Development Plan (IDP) Mentorship program with subject-matter experts Life insurance Health plan with co-payment Dental plan Psychological counseling benefits Incentives for sports activities Referral Bonus – refer talent and get rewarded! Technical and behavioral development events Partnerships with various establishments offering exclusive benefits Birthday day off ***Important Note:*** *If you meet the requirements and resonate with joining our team, that’s all that matters! Here, we seek individuals with the ability and desire to drive transformation and take ownership—regardless of where they live, age, race, color, religion, disability status, gender identity, or sexual orientation. Do your profile and values align with ours? Then join VIASOFT!* **VIASOFT** is a specialist across all segments it serves, making it the **smartest choice** for companies seeking **evolution, innovation, and sustainable growth.** **We are driven by challenges and guided by excellence!** Over **35 years of history**, we have built a strong, united team grounded in solid values and a culture of **results, recognition, growth, and celebration**. This is our **VIASOFT DNA!** Here, we operate with an **absolute focus on customer success**, constructively challenge the status quo, and constantly strive to **do more and do better**. **Come achieve more with us!**
João Silva
Indeed · HR
João Silva
Indeed · HR
