E-COMMERCE ASSISTANT

Description

Job Summary: The professional will manage and update products on e-commerce platforms, monitor performance, execute inventory control, implement campaigns, and handle customer inquiries. Key Highlights: 1. Manage and optimize products on e-commerce platforms. 2. Collaborate with marketing and logistics teams to improve operational efficiency. 3. Contribute to the continuous improvement of e-commerce processes. **Description and Responsibilities:** **Schedule:** Business hours (Monday to Friday) **Level:** Professional **Employment Type:** Full-time – CLT **?? Your Responsibilities** * Manage product listing and updates on the **e\-commerce** platform to ensure accurate and appealing information. * Monitor and analyze performance metrics using tools such as **Google Analytics** to optimize sales results. * Execute integrated inventory control within the **ERP** system to ensure product availability. * Implement promotional campaigns and discounts on the platform to increase conversion rates and average order value. * Respond to and resolve customer inquiries via chat and e\-mail, ensuring a positive shopping experience. * Update visual and textual content using **CMS** tools to keep the website attractive and up-to-date. **?? How You Will Interact and Make an Impact** * Collaborate with marketing and logistics teams to align strategies and ensure operational efficiency. * Contribute to the continuous improvement of internal **e\-commerce** processes through feedback and performance analysis. * Participate in creating management reports to support leadership decision-making. * Enhance end-customer satisfaction, directly impacting brand reputation and growth. **Requirements:** **?? Essential Requirements** * Completed High School \- Bachelor’s degree preferred (in progress acceptable). * Advanced proficiency in Portuguese, with strong written and verbal communication skills. **?? Technical Competencies** * Solid hands-on experience with **e\-commerce** platforms. * Knowledge of management tools (**Photoshop** or similar). * Familiarity with ERP and CRM systems integrated with e-commerce. * Ability to analyze metrics. **?? Behavioral Competencies** * Proactivity and organization to manage multiple tasks simultaneously. * Analytical mindset with attention to detail and results orientation. * Strong interpersonal communication and collaborative teamwork skills. * Adaptability and willingness to continuously learn in a dynamic environment. * Customer orientation and ability to solve problems promptly. **Benefits:** Performance-based bonus