Description: Apply quickly via email: Requirements and qualifications: Requirements: * Prior experience in customer service or technical support (preferred). * Strong verbal and written communication skills. * Basic knowledge of technology, systems, or software. * Ability to identify and interpret technical issues. * Organizational skills and attention to detail when logging and updating support tickets. * Completed high school education; technical or undergraduate studies in IT, Administration, or related fields preferred. Responsibilities and duties: Behavioral Skills: * Excellent verbal and written communication skills. * Ability to work both independently and collaboratively. * Proactivity and agility in seeking solutions. * Aptitude for learning and adapting to new technologies. * Empathy and patience when interacting with customers. * Organizational skills and attention to detail. Benefits: Meal allowance, Food voucher, Life insurance, Health insurance, No dress code Working hours: Business hours: 8:00 AM to 12:00 PM and 1:30 PM to 5:30 PM Knowledge: Education: Bachelor’s degree – Systems Analysis and Development (SAD), Computer Science, Software Engineering, Information Technology Management, Information Systems, Information Technology – completed Technical skills: Ability to interpret system error messages and basic logs; fundamental understanding of system integrations (APIs, webhooks); experience with ticketing systems (Movidesk, Zendesk, Freshdesk, or similar); experience providing support and assistance for systems (ERP, CRM, web platforms, or applications). Behavioral skills: Adaptability to new tools and processes; agility and task prioritization; active listening ability; ability to work under pressure or high-demand situations; empathy and a welcoming attitude toward customers; organizational skills and attention to detail; proactivity in seeking solutions; teamwork.