Job Summary: High-level technical support, problem diagnosis and resolution, documentation, customer guidance, technical updates, and team collaboration. Key Highlights: 1. High-level technical support 2. Problem diagnosis and resolution 3. Communication skills and differentiated customer service Responsibilities: * Provide high-level technical support to customers via phone, email, or in-person visits * Diagnose and resolve issues related to hardware, software, and systems * Document and track customer service history * Guide customers on the proper use of products and services * Update technical knowledge through continuous training and research * Collaborate with the development team to solve complex problems * Participate in system implementation and improvement projects Desired Profile: * Completed high school education, with technical training in a technology-related field * Effective communication skills and differentiated customer service abilities * Ability to independently and creatively solve problems * Attention to detail and commitment to service quality * Proactivity, ability to work well in teams, and focus on results Minimum Education Level: High School (Secondary Education)