Job Summary: A professional for IT technical support, focusing on excellent customer service, proactive incident resolution, and adaptability to new technologies. Key Highlights: 1. Providing technical support in ICT, ensuring appropriate service levels. 2. Proactively analyzing incidents and seeking solutions. 3. An environment that values professional development and growth. The ***Wyntech*** culture is described as strategic and technical, with a team composed of qualified professionals specialized in various IT domains. All team members share a common strategic vision focused on excellence in service delivery and solution implementation. * Provide support in locations where there is no requirement for professionals of profiles C3 or C5; * Act to ensure the achievement and maintenance of appropriate service levels; * Perform activities outlined in Annex III – Remote and On-site Support compatible with the professional profile; * Provide support via tickets opened in the TRIBUNAL’s ITSM tool; * Provide updates on request status whenever requested; * Be proactive in conducting periodic analyses to diagnose recurring incidents; * Follow all instructions from scripts and manuals formalized by the TRIBUNAL; * Perform tasks of similar nature and complexity compatible with the position. Responsibilities and Duties At least 2 years of proven experience in ICT technical support, evidenced by CTPS or signed employment contracts. * Adaptability\- Ability to document solutions for support requests * Clear and effective oral and written communication * Willingness to learn new technologies * Ability to handle high-pressure situations and solve problems under stress * Patience * Proactivity Requirements and Qualifications At least one of the following qualifications in the ICT field: * Completed secondary-level technical course * Completed or ongoing undergraduate degree (minimum 50% completed) * Completed postgraduate program (Lato Sensu or Stricto Sensu) * HDI Desktop Support Technician certification * ITIL Foundation with minimum 10 hours of instruction * Basic network configuration * Hardware\- Technical English\- Computer assembly * Information security practices * Windows 10 or later operating system **Additional Information** We value our employees and therefore offer a benefits package designed to contribute to their well-being, security, and quality of life, including: Salary: BRL 3\.781,48 Transportation Allowance – Assistance for daily commuting between residence and workplace. Meal/ Food Allowance – Monthly credit for meals or purchases at accredited establishments. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous capacity building for professional growth. Partnership: SESC Our goal is to provide a healthy, safe, and motivating work environment where employees can develop and grow alongside the company. Compensation: BRL 3\.000,00 \- BRL 3\.700,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
