Job Summary: Senior Implementation Analyst to ensure efficient ERP system implementation, customer satisfaction, and operational project success. Key Highlights: 1. Full ERP system implementation and user training. 2. Collaborative and continuously learning environment with professional growth. 3. Focus on customer satisfaction and process optimization. Opportunity | Implementation Analyst On-site – Uberlândia/MG CLT Employment Contract TimeCerto is managing the recruitment process for a leading company specializing in ERP solutions and enterprise management technology. We are seeking a Senior Implementation Analyst to work on-site at the Uberlândia office, ensuring efficient system implementation, customer satisfaction, and operational success of projects. **Your main responsibilities:** Perform full ERP system implementation at client companies; Conduct practical and technical training sessions for users; Carry out preventive technical visits to the client base; Monitor implementation progress and support clients throughout the process; Collaborate with internal departments to ensure customer satisfaction; Identify client needs and configure the system to deliver the expected outcome. **What we expect from you:** Minimum 1 year of experience implementing ERP systems; Completed undergraduate degree (Bachelor's or Technologist); Ability to conduct training, understand business processes, and adapt solutions; Strong communication skills, organizational ability, and systemic vision. **Desired experience:** (Details as requested by the manager — if needed, I can supplement with 6 specific items) Experience with ERP implementation; Direct client engagement, either on-site or remotely; Interaction with internal support, development, and customer service teams; Ability to map business processes, gather requirements, and configure systems. **Behavioral profile we seek:** Proactivity; Teamwork; Empathy and active listening with customers; Analytical, organized, and problem-solving orientation; Flexibility to interact with diverse user profiles. **What you’ll find here:** Solid structure with close management oversight (reporting to Matheus Urdiales); Collaborative and continuously learning environment; Company-provided laptop; Growth opportunities within the technical and implementation team. **Benefits:** Meal Allowance; Transportation Allowance; Health Insurance; Life Insurance. **Minimum Education Level:** High School (Secondary Education) Willingness to travel
João Silva
Indeed · HR
João Silva
Indeed · HR
