Job Summary: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. Key Highlights: 1. Receptive and/or in-person customer service focused on excellence and agility 2. Clarify questions regarding bills, electricity consumption, and electrical services 3. Achieve quality and customer satisfaction targets CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION AVAILABILITY FOR TRAVEL Position: Customer Service Representative – CEMIG Work Location: MONTE CARMELO/MG Employment Type: CLT Schedule: Rotating Shift (5 days on, 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves receptive and/or in-person customer service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide customer service either in person or via digital channels; Clarify questions regarding bills, electricity consumption, power outages and reconnections, duplicate bills, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Employment Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
