Job Summary: Supervises and guides the customer support team, ensuring service quality, efficient resolution of requests, and customer satisfaction through continuous process improvement. Key Highlights: 1. Team leadership and customer support team management 2. Focus on service quality and customer satisfaction 3. Continuous process improvement **Description and Responsibilities:** **Schedule:** Monday to Friday, 08:00 to 17:48, 1-hour lunch break **Level:** Professional **Employment Type:** Permanent – CLT Supervises the customer support team, ensuring service quality and efficient resolution of requests. Guides the team, monitors performance metrics, and implements improvements in support processes to ensure customer satisfaction. **Requirements:** Leadership and team management capabilities Clear communication, empathy, and customer focus Organization and ability to prioritize tasks Analytical and problem-solving skills Proactivity and results orientation Process-oriented mindset and commitment to continuous improvement Emotional balance and ability to handle pressure Ethical conduct and professional responsibility \- Minimum 2 years \- experience in a management role; **Benefits:** Medical assistance, Dental assistance, Internal benefits, Life insurance, Meal voucher, Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
