Browse
···
Log in / Register
Job Summary: Lead and develop Customer Support teams, acting on the front line to enhance the student journey and ensure satisfaction, coordinating operations and monitoring metrics for strategic actions. Key Highlights: 1. Lead and develop high-performance Customer Support teams. 2. Design processes to improve the student journey and their satisfaction. 3. Act autonomously to resolve operational conflicts. We are the most diverse educational group in the country. Every day, we create incredible futures through innovation. We roll up our sleeves to turn ideas into reality. We face challenges with resilience and adapt to constant change. Here, we are a team—not heroes—guided by the desire to make a difference and connected in one unique way: the \#CognaWay. Our relationship is direct and respectful, and the success of our students and customers is our success. Moreover, we value diversity because we know that the more diverse our repertoire, the more comprehensive and inclusive we become. Together, we empower people to build a better version of themselves! So, are you ready to join the absolute leader in the educational segment? Come to Cogna. **Responsibilities and Duties** * Lead and develop Customer Support teams, ensuring high performance and motivation. * Act as the front line, designing processes that improve the student journey and ensure satisfaction in support interactions. * Coordinate and supervise clinic operations, ensuring organization, student flow, and service quality. * Monitor metrics using **Power BI** and spreadsheets, transforming data into strategic actions to improve response time. * Act swiftly and autonomously to resolve daily operational conflicts or bottlenecks arising at the unit. **Requirements and Qualifications** * Completed undergraduate degree in Business Administration, Commercial Management, or related fields. * Proficiency in Excel (data reading and interpretation). * Prior experience leading Customer Support teams. * Hands-on, proactive mindset, with excellent communication skills and strong problem-solving ability under pressure. **Additional Information** **But wait—there’s more!** * Undergraduate and postgraduate tuition scholarships: available across our educational units for you and your dependents (spouse and children). * Birthday day off: choose one day to relax and celebrate. * SESC membership: access numerous opportunities to improve quality of life. * Univers Pharmacy network: discounts on a wide range of medications. * Corporate University: various learning paths and free courses in our corporate university to help you keep growing with us. * Book discounts: purchase top titles from our publishing houses. * Wellhub (Gympass): stay active in your daily life. * Ninho Program: a dedicated program for our families expecting a new baby. * Valoriza — Internal Recruitment Program: advance your career through internal opportunities. * Life Insurance: mandatory benefit for all CLT employees, at no cost; coverage begins on your admission date. Here, we believe in respect, diversity, and inclusion in all its forms. All qualified candidates will be considered without regard to race, gender, gender identity, gender expression, sexual orientation, nationality, genetics, disability, or any other basis. Our purpose is to continuously advance, generating employability for diverse talents. Join our team! Innovation drives us. Cogna is one of the world’s largest education organizations and a pioneer in Brazil. Our mission is to “empower people to build a better version of themselves.” With over 50 years of tradition, we are now among the world’s largest education companies, operating a broad business model with abundant growth opportunities. We deliver educational products and services spanning from early childhood learning to senior education. Evolution and dynamism—the hallmarks of a young startup—are embedded in our DNA, yet supported by the infrastructure of a large enterprise with over 70 brands. Here, we act with the student’s success in mind. We are passionate about education and deeply value people. We take responsibility for making things happen—always generating sustainable value—and together, we achieve more. We are **Cogna!**
