Logistics Assistant

Description

Job Summary: Professional responsible for verifying deliveries, freight charges, monitoring pricing, handling customer complaints, and following up with carriers, as well as conducting communications and documentary controls. Key Highlights: 1. Handling delivery verification and monitoring of deliveries and carriers 2. Responsibility for customer complaint handling and resolution 3. Interaction with the finance department and incident logging INCLUSIVE FOR PCD RESPONSIBILITIES: * Daily verification of whether deliveries were made within agreed deadlines; * Verification of charges levied by carriers; * Monitoring of rates offered by carriers and market rates; * Handling and responding to customer complaints regarding failure of carriers to meet delivery deadlines; * Handling and responding to customer complaints regarding damages/discrepancies in deliveries concerning quality and quantity; * Informing the finance department of pending credits related to carrier failures, as well as credits customers are entitled to receive due to such failures; * Following up with carriers to ensure compliance with agreed deadlines and rates; * Logging waybills and incidents in a dedicated system for this activity; * Sending emails to customers confirming pickups; * Performing other tasks as requested; * Contacting customers, maintaining documentary controls for the area, and adhering to procedures. Hybrid Work Model Working Hours: Monday to Friday, from 08:30 to 12:30 and from 14:00 to 18:48 Salary negotiable + Benefits (Meal Voucher + Food Allowance + Health Insurance + Dental Insurance + Education Assistance + Partnerships with Institutions + Gym Membership + Day Off) Employment Type: Full-time CLT Compensation: R$1.500,00 – R$2.000,00 per month Benefits: * Meal Voucher * Food Allowance * Transportation Voucher Experience: * Logistics (Preferred) Work Location: On-site