Reception Agent

Description

Job Summary: The professional will provide empathetic customer service, identifying and assessing customers' needs to build sustainable relationships and ensure their satisfaction. Key Highlights: 1. Customer-oriented and high-quality customer service 2. Focus on customer satisfaction and relationship building 3. Open and interactive communication If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 39 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture is rooted in an environment of respect, development, diversity, and inclusion. We have over 7\.000 employees and operate across 15 states and the Federal District, with 350 units distributed from north to south of the country. **Responsibilities and Duties** * Provide empathetic and high-quality customer service at business units and/or other designated locations; * Identify and assess customers' needs to ensure satisfaction; * Provide accurate, valid, and complete information using internal documentation; * Achieve departmental performance targets; * Build sustainable relationships and trust with each customer through open and interactive communication; * Register/update customer information in the service system; * Request authorizations from health insurance providers according to each provider's established policy; * Provide customer service considering all necessary information for test execution, following the company's defined process; * Negotiate with customers regarding fees and payment methods (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Safeguard confidentiality and security of information, complying with applicable regulations and policies. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. A healthcare reference, recognized for people management excellence and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital, born from the courage and determination of two entrepreneurs, Janete Vaz and Sandra Soares Costa, in 1984\. Today, it has approximately 7000 employees united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem integrates a portfolio of businesses covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, contributing to population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote quality, efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models grounded in science, efficiency, and customer experience to advance the healthcare sector. As a solid national company with a visionary outlook, well-established values, and a genuine commitment to ESG agenda, Grupo Sabin provides health and wellness services to support its customers’ health journeys across the entire country — from north to south. Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. Throughout this journey, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to bring into our Group individuals who are engaged with our purpose and values. *Stay alert and avoid falling victim to scams! We do not charge any fees at any stage of our selection processes.*