Quality and Process Coordinator

Description

Job Summary: Quality and Process Coordinator to manage quality routines, ensure process efficiency and alignment with company objectives, and drive continuous improvement. Key Highlights: 1. Coordinate quality routines and processes 2. Conduct internal audits and monitor service quality 3. Identify deficiencies and promote engagement toward solutions We are seeking a **Quality and Process Coordinator** to oversee quality routines, ensuring process efficiency and alignment with the organization’s needs and goals. **Responsibilities and Duties** * Responsible for establishing routines related to processes and quality, conducting internal quality audits, monitoring and overseeing service quality delivered across Units, providing technical support to operational and service areas, and pursuing continuous process improvement. * Develop the annual activity plan related to the Quality Management System; * Plan internal audits to control service quality across Units, ensuring alignment with established technical standards and regulations; * Coordinate the identification and analysis of existing procedures across all company departments, aiming to maintain their updating and standardization through documented procedures accessible to all organizational levels; * Coordinate the execution of internal quality audits across Units to identify non-conformities in citizen service delivery activities and correct identified failures; * Promote the Quality Policy across Units by preparing and distributing related materials, raising awareness and engaging stakeholders to ensure adherence to the defined quality standards for operations; Identify deficiencies in processes, activities, and tasks, raising awareness among directly involved personnel and departments to foster their engagement in identifying solutions and planning corrective actions. * **Requirements and Qualifications** * Completed bachelor’s degree in Administration or related fields; * Completed specialization course or MBA; * Knowledge of ISO standards; * Proficiency in BPMN tools for process modeling; * Strong interpersonal skills; * Excellent written communication and verbal fluency; * Analytical capability; * Systemic perspective. **Additional Information** Meal Allowance or Food Voucher Wellhub Partnership Zenklub Psychologists Dental Uni Unimed Health Insurance Medipreço Pharmacy Partnership Woli Development Platform Birthday Day Off We are **CiX – Citizen Experience**, a govtech dedicated to transforming public service access—making citizens’ lives easier through innovative, technology-driven, and more efficient solutions. Our goal is to integrate physical and digital channels to deliver a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople