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Job Summary: We are seeking a professional to provide post-sales customer service, resolving issues via chat or email quickly and with proficiency in computer skills. Key Highlights: 1. Working with a focus on efficient solutions for customers 2. A collaborative and team-oriented work environment 3. An opportunity to impact the lives of thousands of people Brazil **What is the work environment like?** We are pure human warmth, working every day toward the same goal: making widely accessible what is still a privilege for a few. Here, we work hard and celebrate just as intensely! Don’t be surprised if you see us dressed up after hitting a Black Friday sales target! We are bold and unafraid to make mistakes; we are collaborative and team-oriented—these values are always present here. Come share knowledge and impact the lives of thousands of people across Brazil! \#vemserfeliz \#OrgulhodeSerMagalu **Responsibilities** * Identify efficient and effective solutions to address customer requests and resolve any post-sales difficulties our customers may encounter; * Customer service is available via: Chat or e\-mail; * Record service protocols based on information received from customers; * Proficiency in computer skills is also required (e.g., web searching, using internal systems, and excellent typing speed). **Requirements** * Basic computer skills; * Ability to read, interpret, and draft texts; * Capability to perform online searches; * Good typing speed; * Ability to handle multiple tools simultaneously with agility; * Completed high school education. * 2:10 PM to 8:30 PM * Weekend work schedule (Saturdays). **Benefits** * Gym / Sports Activities * Medical Assistance * Dental Assistance * Study Grant * Product Discounts * Life Insurance * Meal Allowance * Food Allowance **Diversity** The Magalu promotes diversity. Here, you are welcome in all positions regardless of gender, sexual orientation, race, ethnicity, or disability. **Organization’s Mission** To be a competitive, innovative, and bold company that consistently pursues the common good. **About the Organization** Magazine Luiza, or Magalu, is a technology and logistics company focused on retail. Evolving from a traditional retailer in the interior of São Paulo—specializing in durable goods for Brazil’s middle class—the Company has transformed into a technology enterprise offering a broad range of products and services to Brazilians across all socioeconomic classes. At the core of Magalu’s success lies a multichannel retail platform capable of reaching customers through mobile apps, websites, and physical stores. The company has been at the forefront of e\-commerce adoption in Latin America, with its online operations—including its marketplace—accounting for 72% of total sales. Magalu also features a unique and innovative logistics model. Its online and offline logistics operations are fully integrated, enabling the Company to leverage its physical presence to drastically reduce delivery costs and timelines across Brazil. Learn more about our story at http://www.magazineluiza.com.br/quem\-somos **Why work with us?** **.**
