Commercial Assistant - Curvelo/MG

Description

Job Summary: The Commercial Assistant will perform commercial and administrative tasks, including customer service and presentation of dental services, in accordance with company policies. Key Highlights: 1. Customer service and presentation of dental services 2. Opportunities for professional growth 3. Integration into an orthodontic network with over 20 years of experience We seek individuals who are team-oriented, motivated, and committed to public service. The Commercial Assistant will carry out commercial and administrative activities, serving customers and presenting the clinic's services, following work instructions outlined in the company's standard operating procedures manual. **Responsibilities and Duties** * Maintain equipment and the workplace in order, ensuring their preservation; * Explain and formalize dental service contracts with customers in accordance with the manual and company policies; * File contracts and other documents in the designated location as specified in the manual and company policies; * Enter financial data from customer contracts into the computerized system; * Contact customers who have not paid their first installment to renegotiate and schedule a new payment date; * Renegotiate terms with delinquent customers in accordance with the manual and company policies, and submit a monthly report to the franchisee/manager containing information on completed renegotiations; * Submit a monthly report containing data on treatment cancellations, dropouts, and completions; scheduled and completed evaluations; formalized contracts; and new customers; * Address customer dissatisfaction regarding treatment by proposing solutions; * Cancel dental service contracts for customers who will no longer undergo treatment, in accordance with the manual and company policies; * Participate in technical and/or behavioral training sessions organized by the company. **Requirements and Qualifications** * Currently pursuing a Bachelor's degree (e.g., Business Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation skills; * Negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humane, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, all proudly showcasing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**