CEMIG Customer Service

Description

Job Summary: We are seeking Relationship Attendants for CEMIG to provide direct customer support with excellence and agility in clarifying inquiries and conducting negotiations. Key Highlights: 1. Customer service via telephone, in-person, and digital channels 2. Focus on excellence, courtesy, and agility 3. Development of communication and organizational skills **Job Description:** We are looking for professionals to work as Relationship Attendants at CEMIG, providing direct customer support. The role involves inbound and/or in-person service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. **Responsibilities:** * Provide customer service via telephone, in-person, or through digital channels; * Clarify inquiries regarding bills, consumption, disconnection and reconnection, duplicate bills, and other services offered by CEMIG; * Register interactions in internal systems; * Route requests to responsible departments when necessary; * Meet quality targets, average handling time, and customer satisfaction goals. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Basic computer literacy; * Prior customer service experience is a plus. **Desired Profile:** * Proactivity and empathy; * Organization and results orientation; * Ability to work under pressure and collaboratively; * Commitment to the quality of public service. Employment Type: Permanent CLT Compensation: R$1.518,00 - R$2.134,81 per month Benefits: * Dental assistance * Meal allowance * Transportation allowance