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Job Summary: FAST2 Mine is seeking a Technical Support Analyst to provide support for systems, servers, and infrastructure during the night shift, resolving issues and ensuring performance. Key Highlights: 1. Systems, servers, and infrastructure support 2. Teamwork and collaborative problem resolution 3. Opportunity for technical or leadership growth **Who is FAST2 Mine and how are we revolutionizing mining?** We are a technology company that develops intelligent solutions for operational management in the mining sector. Our company is continuously expanding—we are already present in more than 50 operations across Brazil, Australia, and the USA—and we won’t stop here! We believe mining is the fuel for the future, and we’re ready to revolutionize this industry, making it more efficient and sustainable. We know the journey is challenging, and we aim to go far. Will you join us? **Who are the FAST2 Miners?** Our team operates proactively—we enjoy sharing ideas and getting things done! Here, work is highly dynamic. Therefore, we seek individuals who adapt easily, with empathetic and assertive communication across different departments. We are persistent, think big, and love working as a team—with commitment, quality, and integrity. If you identify with these values, you’re already halfway there to becoming a FAST2 Miner! **Remote** \| **Night Shift (10:00 PM to 6:00 AM)** \| **CLT** We are looking for a **Technical Support Analyst** to provide support for systems, servers, and infrastructure during the **night shift**. If you are proactive, analytical, and enjoy solving problems collaboratively, this opportunity may be for you! **Your responsibilities include:** * Responding to and resolving **Level 1** tickets, such as software/hardware queries and failures; * Diagnosing and resolving **Level 2** issues, such as database, server, and network failures; * Monitoring systems and servers to ensure availability and performance; * Documenting support interactions in ticket management tools; * Collaborating with other IT team members to resolve incidents and implement improvements; * Performing **preventive maintenance** and updates as required. **What we expect from you:** * Proactivity and ability to anticipate problems; * Strong communication skills, with emphasis on empathy and clarity in customer support; * Critical analytical thinking and problem-solving ability; * Team spirit and collaboration; * Solid knowledge of **Excel**. **Preferred Qualifications:** * Knowledge of **mining** or experience in the mining sector; * Degree in **Engineering**, **Systems Analysis**, or **Mining Technician**; * Knowledge of **SQL**. **Required Availability:** * Night shift on rotating schedule: **4:00 PM to 12:00 AM** or **12:00 AM to 8:00 AM**, Monday through Friday; * Weekend on-call shifts (**9:00 AM to 10:00 PM**, Saturday or Sunday) for emergency tickets, as per rotating schedule. **Benefits of Being a Fast2 Miner:** * Market-competitive salary; * Flexible benefits allowance—use it as you wish; * Health and dental plans with no monthly fee; * Birthday Day OFF; * PLR — Profit and Results Sharing; * Awarded employee referral program; * Personal Development Plans (PDPs), educational incentives, and real career paths for technical or leadership growth! Here, you’ll have space to grow and contribute alongside an outstanding team!
