IT Support Analyst

Description

Job Summary: An IT professional providing first-level user support, incident logging and tracking, and workstation and software maintenance. Key Highlights: 1. First-level user support 2. Workstation and software support 3. Assistance in user and permission management **Requirements:** **•** Technical or higher education (completed or in progress) in IT, Networking, Information Systems, or related fields * Basic knowledge of Windows 10/11, Office Suite / Microsoft 365 **•** Basic hardware knowledge and computer maintenance skills **•** Familiarity with user support and technical assistance * Strong communication skills, organizational ability, and proactive attitude **Preferred Qualifications:** **•** Prior experience in Service Desk or Help Desk • Basic Linux knowledge • Experience with ticketing tools **Main Responsibilities:** **•** First-level user support (on-site and remote) * Incident logging, tracking, and escalation • Workstation, printer, and peripheral support **•** Installation and configuration of corporate software **•** Assistance in user creation and maintenance, email accounts, and permissions * Execution of basic network tests and support for IT inventory **Working Hours:** 7:00 AM to 5:00 PM **Salary:** To be negotiated, averaging R$ 3.500,00 **Benefits:** Health insurance and meal allowance Employment Type: Full-time CLT Compensation: Starting at R$3.500,00 per month Benefits: * Medical assistance * Meal voucher Work Location: On-site