Description
Job Summary:
An IT professional providing first-level user support, incident logging and tracking, and workstation and software maintenance.
Key Highlights:
1. First-level user support
2. Workstation and software support
3. Assistance in user and permission management
**Requirements:**
**•** Technical or higher education (completed or in progress) in IT, Networking, Information Systems, or related fields
* Basic knowledge of Windows 10/11, Office Suite / Microsoft 365
**•** Basic hardware knowledge and computer maintenance skills
**•** Familiarity with user support and technical assistance
* Strong communication skills, organizational ability, and proactive attitude
**Preferred Qualifications:**
**•** Prior experience in Service Desk or Help Desk • Basic Linux knowledge • Experience with ticketing tools
**Main Responsibilities:**
**•** First-level user support (on-site and remote)
* Incident logging, tracking, and escalation
• Workstation, printer, and peripheral support
**•** Installation and configuration of corporate software
**•** Assistance in user creation and maintenance, email accounts, and permissions
* Execution of basic network tests and support for IT inventory
**Working Hours:** 7:00 AM to 5:00 PM
**Salary:** To be negotiated, averaging R$ 3.500,00
**Benefits:** Health insurance and meal allowance
Employment Type: Full-time CLT
Compensation: Starting at R$3.500,00 per month
Benefits:
* Medical assistance
* Meal voucher
Work Location: On-site