HELP DESK ANALYST - Lourdes

Description

Job Summary: Help Desk Analyst position in Belo Horizonte (Lourdes) for incident handling, triage, technical problem diagnosis and resolution, software installation and updates, and hardware and peripheral support. Key Highlights: 1. Incident handling, triage, technical problem diagnosis and resolution 2. Software and operating system installation and updates 3. Basic hardware and peripheral support; preventive maintenance A recruitment and selection company is seeking a Help Desk Analyst in Belo Horizonte (Lourdes). **Responsibilities:** Incident handling (via phone, e\-mail, and tickets); triage, diagnosis, and resolution of technical problems; software and operating system installation and updates; basic hardware and peripheral support; preventive maintenance (equipment, antivirus, etc.); e\-mail account configuration; knowledge of Microsoft 365 and Teams; user creation in Active Directory; folder and file access permissions; communication with internal and external users. Previous experience as Technical Support Technician, Technical Support Specialist, Support Analyst, or Help Desk Consultant may indicate alignment with some responsibilities of this role. Ongoing undergraduate degree required. Relevant experience necessary. **Compensation and Benefits:** * Salary: 2\.400,00 * Meal Allowance * Fuel Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Banked Hours * SESC Membership * Birthday Day Off **Additional Information:** * Contract Type: Permanent \- On-site * Schedule: Full-time * Working Hours: Monday to Friday, from 08:12 to 18:00\.