Customer Service Coordinator

Description

Job Summary: Coordinate the post-sales customer service department, ensuring customer satisfaction and loyalty, and participate in the development of strategies. Key Highlights: 1. Coordinate customer service team activities 2. Ensure customer satisfaction and loyalty 3. Experience in team leadership and customer service Position to coordinate the company's post-sales customer service department. **Responsibilities:** Coordinate customer service team activities; Ensure customer satisfaction and loyalty; Monitor and track performance indicators; Identify opportunities for service improvement; Participate in developing customer service strategies; Provide support and guidance to the team; **Requirements:** Previous experience in customer service; Knowledge of communication and negotiation techniques; Problem-solving and conflict resolution skills; Organization and proactivity; Basic computer literacy; Experience in team leadership. Salary: R$3.000,00 - R$4.500,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work location: On-site