Description
Job Summary:
A telecommunications professional responsible for making phone calls, scheduling appointments, interfacing with departments, and supporting managers in identifying failures and frauds.
Key Highlights:
1. Telecommunications experience
2. Negotiation of service fees
3. Support in identifying failures and frauds
Description:
* Completed high school education;
* Good computer literacy;
* Experience in telecommunications;
* Easy access to the Estoril neighborhood/BH.
* Conducting various outbound phone calls (to Members, third parties, various Departments, Consultants, and Managers) and handling diverse inbound calls;
* Scheduling installations, maintenance, and tracker removals;
* Confirming execution of scheduled services with installation technicians;
* Liaising with the Registration and Support Department to clarify specific issues;
* Liaising with Consultants and Managers to clarify specific issues;
* Operating various tracking platforms used;
* Negotiating service fees with installation technicians;
* Supporting managers in identifying failures, gaps, barriers, and indications of fraud.
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