Description
Job Summary:
This professional will lead and guide the operational team, oversee last-mile and e-commerce operations, ensure delivery quality, and monitor KPIs.
Key Highlights:
1. Lead and guide the operational team
2. Ensure deliveries within SLA and maintain delivery quality
3. Monitor KPIs and support improvements
**Key Responsibilities:**
* **Lead and guide the operational team;**
* **Oversee last-mile and e\-commerce operations, ensuring deliveries within SLA;**
* **Handle communications with drivers and delivery personnel to ensure delivery quality;**
* **Support recruitment of new delivery personnel;**
* **Monitor KPIs, address incidents, and support improvements at the operational base;**
Compensation: R$2\.300,00 per month
Work Location: On-site