Description
Job Summary:
Lead the operational team, monitor last-mile and e-commerce operations, ensure on-time deliveries within SLA, and handle incidents.
Key Highlights:
1. Lead and guide the operational team
2. Monitor last-mile and e-commerce operations
3. Track KPIs and support improvements
* **Lead and guide the operational team;**
* **Monitor last-mile and e\-commerce operations, ensuring on-time deliveries within SLA;**
* **Handle communications with drivers and delivery personnel to ensure delivery quality;**
* **Support recruitment of new delivery personnel;**
* **Monitor KPIs, handle incidents, and support base-level improvements;**
Compensation: R$3\.500,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Profit-sharing program
* Life insurance
* Meal allowance
* Food allowance
* Transportation allowance
Work Location: On-site