Planning Analyst

Description

Job Summary: A professional responsible for creating and updating operational reports, engaging vendors, monitoring dashboards, configuring dialers, managing mailings, monitoring operations, and analyzing data to optimize results. Key Highlights: 1. Optimization of results in Collections and Enrollment operations 2. Monitoring and management of customer service operations 3. Data analysis for mailing strategies **Please carefully review the activity description and apply only if you possess the required experience.** **RESPONSIBILITIES:** * Create and update operational reports; * Engage vendors to resolve technical issues or improve processes; * Monitor dashboards to ensure accurate information updates; * Activate and configure the dialer for agent operations; * Manage and upload mailings to enable automated calling campaigns; * Monitor operations (dialing, queues, pauses, call duration, and call losses); * Extract and analyze databases according to operational demands; * Define mailing strategies to optimize results in Collections and Enrollment operations. **REQUIREMENTS:** * Experience with dialers, customer service KPIs, and planning reports; * Intermediate Excel and dialer proficiency; ? CLT Salary R$3000 ? Health insurance (monthly fee \+ co-payment) and dental insurance (monthly fee only) – optional ? Flash flexible card worth R$ 21.00/day ? Transportation allowance or fuel subsidy (fuel without payroll deduction) ? Exclusive commercial discounts ? Location: Rua Juiz Achilles Velloso \- Estoril Belo Horizonte \- MG, 30494\-180 ? Schedule: Monday to Friday, from 08:00 to 18