COMMERCIAL ATTENDANT I

Description

Job Summary: In-person and digital customer service, resolving inquiries, opening service orders, negotiating debts, and managing service interaction data. Key Highlights: 1. Customer service and issue resolution 2. Debt negotiation and renegotiation 3. Service data organization and control We are the Energisa Group! With over a century of history, Energisa is the largest private Brazilian electricity sector group fully controlled by national capital. Our diversified portfolio includes distribution companies, transmission concessions, large-scale renewable power generation, an innovative energy solutions brand — (re)energisa — offering distributed generation from renewable sources, free energy market trading, and value-added services, as well as a shared services center, a contact center company, and Voltz, our sector’s first fintech in the digital account market. Recently, we expanded our portfolio with natural gas distribution through the acquisition of ES Gás. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe diversity and plurality drive innovation and outstanding results. Everyone is truly welcome here! Want to be part of this story? Check whether this opportunity matches your profile and join us on this selection journey! **Responsibilities and Duties** **Responsibilities and Duties:** * Listen to, understand, resolve, and/or escalate customer issues; * Provide in-person customer service while complying with sector-specific standards; * Open service orders in the service management system; * Identify customer complaints and resolve or escalate them for resolution; * Serve customers clearly and aim to provide immediate solutions to their problems, preventing further complaints; * Serve customers in accordance with legislation, current procedures, and available channels (traditional and digital); * Negotiate and renegotiate debts; * Keep the service management system up to date; * Organize and control data on executed services, evaluating performance at service agencies; * Monitor service agency activity indicators. **Requirements and Qualifications** **Requirements and Qualifications:** * Completed high school education; * Knowledge and skills with technological tools (apps, websites, Microsoft Teams); * Knowledge and skills with Microsoft Office Suite. **Preferred Qualifications:** * Driver’s license AB **Additional Information** PEOPLE are our greatest ENERGY. For your well-being, we offer a wide range of benefits. Take a look at what’s available to you: • Meal allowance or food voucher to shop for groceries or dine at your favorite restaurant; • Health and dental insurance for you and your family; • Private pension plan for financial savings and investments; • Daycare assistance to support you during your children’s early years; • Life insurance to provide greater peace of mind for you and your loved ones; • Profit-sharing program as recognition for your work and results; • Quality-of-life programs ensuring employee well-being and promoting health; • Scholarship programs supporting professional development; • Gympass granting access to over 18,000 gyms across Brazil. If you meet the position prerequisites, submit your application and watch for these tips: • During the selection process, communication will occur via email or phone. Ensure your contact information is up to date and monitor your inbox—including spam folder—for messages. Also stay alert for calls, as our corporate numbers may display varying area codes. • If you receive negative feedback, don’t get discouraged—keep an eye out for other opportunities. Did you know we’re **one of the largest electricity sector groups in Brazil?** With 120 years of history, we are an **ecosystem** of products and services dedicated to leading the energy transition, connecting people and businesses to the best energy solutions and building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible work is electricity distribution—but we offer much more. Beyond our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation plant and one of the country’s largest distributed photovoltaic generation parks under our innovative brand (re)energisa. We also operate in the Free Energy Market, providing value-added solutions for our customers. Additionally, we diversified our portfolio with natural gas distribution and trading through the acquisition of ES Gás, and since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in bio-solution generation, distribution, and trading—including biogas, biomethane, and biofertilizer—through Agric. Our **mission** is to transform energy into comfort, development, and new possibilities—sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You can also be part of this transformation story. Let’s build a more sustainable world—together!