Customer Service Assistant

Description

Job Summary: Customer service, lead follow-up, after-sales support, and assistance in marketing campaigns. Key Highlights: 1. Focus on customer service and sales experience 2. Opportunity to support promotional activities and marketing campaigns 3. Ensure customer retention and new opportunities **JOIN OUR TEAM!** **Customer Service Assistant** **RESPONSIBILITIES:** Provide frontline customer service (in-person, by phone, WhatsApp, or digital channels); Understand customer needs and recommend the most suitable product or service; Follow up on received leads, ensuring prompt response and progression through the sales funnel; Perform after-sales activities to ensure customer retention and open doors to new opportunities; Support promotional activities and marketing campaigns targeted at end consumers; Report performance against targets and customer feedback to the commercial coordination team; Ensure timely submission of duly completed contracts to the responsible department for formalization and billing. ​**REQUIREMENTS:** Currently enrolled in or graduated from a Bachelor’s program in Business Administration, Marketing, Commercial Management, or related fields. Minimum of 6 months’ experience in direct sales, customer service, or similar roles. ERP system proficiency and knowledge of commercial performance indicators are desirable. Proficiency in Microsoft Office Suite (Intermediate Excel, PowerPoint, Word); Negotiation skills; Administrative task management; ​**WE OFFER:** Meal allowance Basic food basket Transportation allowance **DO YOU IDENTIFY WITH THIS POSITION?** Please send your resume to: rh@lokmotors.com.br WhatsApp (85) 9 9169-4547 Employment type: Permanent CLT contract Salary: R$1.621,00 – R$1.700,00 per month Benefits: * Basic food basket * Meal allowance Work location: On-site