FWA Operator

Description

Job Summary: Professional responsible for collecting geographic data, updating registration records, retrieving equipment, and clarifying customer inquiries, ensuring effective service delivery and continuous FWA support. Key Highlights: 1. Effective customer service and continuous FWA service support 2. Collaborative environment that values personal and professional development 3. Work culture that respects and values people We are seeking an **FWA Operator** to collect geographic location information for installation and maintenance of services, retrieve equipment in cases of service cancellation, and update registration records with customer-provided data—such as phone numbers and new addresses. Additionally, the operator clarifies billing-related questions and provides guidance for customer reactivation, ensuring effective service delivery and necessary support for uninterrupted FWA service. If you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Perform initial and reconfiguration of FWA equipment, ensuring proper operational status and alignment with company technical standards, and provide basic technical support to resolve connectivity and service performance issues; * Deliver bills to customers when necessary; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when necessary; * Visit registered addresses to negotiate outstanding debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for registration updates; * In case of service cancellation, retrieve Brisanet product equipment, return equipment to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with local geography; * Customer service experience. **Preferred qualifications:** * Defensive driving certification; * Google tools (Sheets, Docs) **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Flat and hierarchical structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.