Field Service Leader

Description

Job Summary: We are seeking a Field Service Leader to develop teams, ensure efficiency in service execution, and maintain quality through audits. Key Highlights: 1. Develop and lead field service teams for high productivity. 2. Ensure efficiency and quality in service execution. 3. Promote a work culture that values people. We are looking for a **Field Service Leader** to develop the team so they can achieve the productivity and quality required for field service execution. Ensure optimal efficiency in field service execution by analyzing work order sizing and daily routes. Maintain routine quality audits to guarantee correct team performance and avoid unnecessary material losses. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with sector standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and directed by leadership; * Ensure the team has all necessary equipment and resources to carry out activities; * Develop the team so they can achieve the productivity and quality required for field service execution; * Ensure optimal efficiency in field service execution by analyzing work order sizing and daily routes; * Maintain routine quality audits to guarantee correct team performance and avoid unnecessary material losses; * Align field service priorities with the company’s client-facing departments; * Ensure compliance with processes defined by the Fleet Management department; * Flag staffing and material acquisition needs for launching new teams; * Update information used for team commissioning / productivity calculations. **Requirements and Qualifications** * Completed high school education; * Minimum 6 months of experience in the field; * Experience in people management; * Basic computer skills; * Networks and computer maintenance; * Access transmission technologies and media / Twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * GPS systems; * Driver's license class "B" and defensive driving certification. **Preferred qualifications:** * Currently pursuing a bachelor’s degree; * Willingness to travel; * Google tools (Sheets, Docs); * Geographic knowledge of the city. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical workplace — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.