Maître

Description

Job Summary: We are seeking a Maître with strong leadership skills to coordinate the dining room, ensure high-level service, and align service delivery with the restaurant's concept, centered on customer experience. Key Highlights: 1. Strategic leadership in restaurant operations 2. Focus on customer experience and service excellence 3. Continuous team development We seek a Maître with leadership qualities, professional demeanor, and strong customer experience orientation. This role is strategically critical within operations, responsible for coordinating the dining room, maintaining high service standards, and integrating service delivery with the restaurant's concept. **Key Responsibilities** * Lead the restaurant team * Organize and conduct daily briefings with the team * Ensure service standards align with the restaurant's positioning * Greet customers and manage reservation and waiting lists * Continuously train the team (service procedures, professional conduct, customer approach, and product knowledge) * Directly shape the customer experience during service and perform all other duties pertinent to the role. **Training \& Development** * Train new employees (onboarding and house standards) * Develop the current team with focus on excellence and consistency * Ensure the team is prepared to deliver a memorable experience **Requirements** * Prior experience as a Maître or dining room supervisor * Experience in mid-to-high-end restaurants, bars, or hotels * Wine knowledge (a relevant advantage) * Leadership, organizational, and proactive profile * Strong communication skills and professional demeanor **Preferred Qualifications** * Education or courses in hospitality-related fields * Restaurant experience **Salary:** To be negotiated **Benefits:** * Food allowance * Dental plan * Health insurance * Life insurance * Workplace gymnastics * English classes * Transportation allowance * Psychoanalytic therapy sessions * Free parking * Birthday day off **Selection Questions:** * Wine knowledge? (will be an advantage) * Experience in restaurants and hotels? * English proficiency? (will be an advantage) Work Location: On-site Benefits: * Health insurance * Dental insurance * Food allowance * Free parking * Life insurance Experience: * Restaurant experience (preferred) * Customer service experience (preferred) Language: * English (will be an advantage) (preferred) Work Location: On-site