TECHNICAL SUPPORT ANALYST (Vena App)

Description

Job Summary: A professional to provide operational technical support to clients using the FOPAG payroll system, assisting with HR department routines and processes and with the use of system features. Key Highlights: 1. Technical support and assistance for payroll system 2. Guidance on payroll, vacation, termination, and labor charge calculations 3. Support in correctly using system features The company is seeking a Technical Support Analyst in Limeira. **Responsibilities:** Provide operational technical support to clients using the FOPAG system. Assist clients in executing HR department routines and processes within the system. Identify, analyze, and guide resolution of questions related to payroll, vacation, termination, and labor charge calculations. Provide client support via telephone, e-mail, and WhatsApp, ensuring clear guidance and high-quality service. Record support interactions and track requests until resolution. Support clients in correctly using system features. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate suitability for some activities in this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Dental Insurance * Health Insurance * Gympass **Additional Information:** * Employment Type: Hybrid — Hybrid work modality. * Candidates from Cordeirópolis, Iracemápolis, Santa Gertrudes, or Americana are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday.