Support Analyst

Description

Job Summary: Support Analyst to provide technical support for software and hardware installation and configuration, inventory management, and incident handling. Key Highlights: 1. Essential technical support for employees 2. IT infrastructure management and monitoring 3. Performing various routines of a Support Analyst A funeral services company is seeking a Support Analyst in Limeira. The Bom Pastor Group is a food industry company offering high-quality products to its customers. Focused on excellence and innovation, it consistently strives to meet market needs. **Responsibilities:** Provide technical support to employees for software and hardware installation and configuration, as well as patch updates on servers and computers. Maintain up-to-date software and hardware inventory for the environment. Open and track internal and external technical incidents, provide support for internet links and VPN. Perform backups and recovery testing, and configure intranet. Monitor servers, create users in Active Directory and email servers. Keep infrastructure documentation updated and accurate. Perform tasks relevant to Support Analyst routines. On-site work in Limeira / SP. Previous experience as a Help Desk Analyst, Customer Service Analyst, Technical Support Specialist, or Support Consultant may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Currently pursuing a bachelor's degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Medical Assistance **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: To be determined.