INTERNAL TECHNICAL SUPPORT

Description

Job Summary: Responsible for monitoring, identifying, and resolving technical failures to ensure the quality and continuity of internet services, optimizing technical processes, and guaranteeing customer satisfaction. Key Highlights: 1. Monitor and resolve technical failures 2. Respond to technical service requests 3. Ensure service quality and continuity Location: Limeira Employment Type: CLT (12x36 shift) Schedule: 10:00 AM to 10:00 PM Navex Internet is a platform that strengthens digital connections, offering access to high-quality internet services. We are seeking a professional responsible for **monitoring, identifying, and resolving technical failures** that may affect services provided to customers. To this end, we seek someone who is communicative, enjoys customer service, and problem solving. **Main Responsibilities:** * **Respond to technical service requests** * **Configure and maintain equipment** * **Collaborate with other departments** * **Track and log service requests** **Departmental Objectives:** * **Ensure the quality and continuity of services** provided to customers. * **Prevent failures and optimize technical processes** to guarantee customer satisfaction and smooth operational performance. Please send your resume with the subject line “Technical Support” to rh@br.nvxnetworks.com or (19\) 93300\-8829\. "In compliance with the General Data Protection Law (Law No. 13\.709\/2018\), we inform you that the personal data provided during your application process will be used exclusively for purposes related to the evaluation and selection of candidates for the advertised position. By submitting your resume, you acknowledge and agree to the processing of your personal data as described in this message." Job Type: Full-time CLT Compensation: R$1\.617,31 \- R$2\.510,06 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Transportation allowance