IT Support Analyst

Description

Job Summary: This professional will provide user support, troubleshoot hardware, software, and network issues, perform system maintenance and configuration, and produce technical documentation. Key Highlights: 1. User support responsibilities and IT problem resolution 2. Preventive and corrective maintenance of IT equipment 3. Operating system and network configuration **FULL-TIME ON-SITE WORK IN LIMEIRA / SP. (Applicants from distant cities will be rejected)** Valid driver's license category B. **Desired Skills and Knowledge:** * Communication and courtesy for in-person or remote customer service * Computer maintenance * Networking knowledge (modems, routers, switches, cabling) * Windows Server (installation, user creation, Active Directory, permissions, file sharing, backup) * pfSense Firewall **Main Responsibilities:** * User support: Answer questions, resolve issues, and guide users on equipment and software usage. * Problem resolution: Diagnose and resolve hardware, software, and network issues. * Equipment maintenance: Perform preventive and corrective maintenance on computers, laptops, and other IT equipment. * System configuration: Configure operating systems, software, and networks according to company requirements. * Documentation and training: Create technical documentation and provide users with training on IT systems. * Incident tracking: Log and monitor IT incidents to ensure timely and efficient resolution. * Customer service: Maintain contact with users, respond to inquiries, and ensure satisfaction with service delivery. Employment type: Full-time CLT, Freelance / PJ Compensation: R$2.500,00 - R$3.200,00 per month Work location: On-site